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Cancellations pre-delivery
If, after having placed your order, you have a change of heart for whatever reason, you may cancel your order within 14 days of your purchase. All you need to do is advise us in writing, either by post direct to the Online Store or by e-mail. Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment.
Returns after delivery
You have 7 calendar days from receipt of your furniture in which to advise us that you do not want to keep the order.There will be exceptions to this as regard any specially ordered products.If this is the case a 50% re-stocking fee will apply.
Please note that mattresses cannot be returned once delivered and opened. This is strictly in compliance with “health and safety” standards, we refuse to take back any opened and used mattresses. The mattress can not be re packaged and sold as new.Under no circumstances is this possible.
The only exception to this rule is the "YOU" mattress range where we offer a 100-night sleep trial.**, please note you must keep the mattress for a minimum of 90 days**. Terms and conditions, in this case, will be provided with mattress upon delivery.
If we are collecting the items from you a collection fee will be put in place.
We ask that you do the following to assist with the uplift of the goods:
This does not affect your rights as a consumer.
Cancellations pre-delivery
If, after having placed your order, you have a change of heart for whatever reason, you may cancel your order within 14 days of your purchase. All you need to do is advise us in writing, either by post direct to the Online Store or by e-mail. Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment.
Returns after delivery
You have 7 calendar days from receipt of your furniture in which to advise us that you do not want to keep the order.There will be exceptions to this as regard any specially ordered products.If this is the case a 50% re-stocking fee will apply.
Please note that mattresses cannot be returned once delivered and opened. This is strictly in compliance with “health and safety” standards, we refuse to take back any opened and used mattresses. The mattress can not be re packaged and sold as new.Under no circumstances is this possible.
The only exception to this rule is the "YOU" mattress range where we offer a 100-night sleep trial.**, please note you must keep the mattress for a minimum of 90 days**. Terms and conditions, in this case, will be provided with mattress upon delivery.
If we are collecting the items from you a collection fee will be put in place.
We ask that you do the following to assist with the uplift of the goods:
This does not affect your rights as a consumer.
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